Customer Success

Happy customers are the key to sustainable growth. Learn how to build strong customer relationships, provide outstanding service, and turn customers into loyal advocates.

17 min read
2 September 2024

Understanding Your Customer’s Journey: A Roadmap to Success

Unlock the secrets of your ideal customer's mind with a Customer Journey Map. Learn how to create a CJM, understand its five stages (Attention, Interest, Desire, Action, Loyalty), and use it to design products and marketing campaigns that resonate with your target audience. Discover how to appeal to the 'reptilian brain', overcome objections, and build customer loyalty for lasting success.

22 min read
24 August 2024

Creating a Product That Customers Love

Learn how to create a product that customers love! This guide covers key steps from idea generation to launch, emphasizing customer-centric design and emotional connection. Discover the 5 generic customer needs and how to build a product that makes users feel awesome.

8 min read
21 July 2024

Creating Marketing Magic: Unlocking Customer Intent and Identity

Unlock the power of intent-based marketing to boost conversions and personalize your brand. Learn how to leverage customer data and AI to create targeted ads that resonate with your audience. Discover strategies for small businesses to implement intent marketing and see real results.

6 min read
4 February 2018

Factors influencing the Adoption Process

Explore how individual differences, personal influence, and product characteristics shape the pace at which consumers accept new products.

6 min read
2 February 2015

Customer Relationship Groups: Building the Right Relationships with the Right Customers

Beyond the Number of Customers Focus on the insight that not all customers are equal. Highlight that some types of loyal customers can actually be bad for business, leading to targeted marketing.

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